Help centre

Contact us

We’d love to hear from you! Email us at info@uktoolsupply.com

Our customer service team is available Monday-Friday 9am-5pm to answer any order and service-related enquiries. They also love to hear your feedback.

Not sure which product you need?

Our customer service team benefits from many years of experience in the industry, so please get in touch if you need any technical advice and we can advise you on whether you have the right product for your job.

Order cancellation or change of address

Our warehouse team work hard to get your order dispatched as quickly as possible,. Providing your order has not yet been dispatched, you can cancel your order or change your delivery address.

Email us at info@uktoolsupply.com or reply to your order confirmation email to cancel your order or change the delivery address and we will action the request as long as the order has not been dispatched.

Delivery information

We ship orders via Fedex, DPD and Royal Mail Tracked 48 service.

Orders placed before 3pm Monday to Friday will be dispatched on the same working day. Please allow 3-5 days for your order to be delivered.

Please allow a few extra days for your order to be delivered during busy times.

Orders placed on a Friday after 3pm, will be dispatched on the following Monday (excluding bank holidays).

*Please note that in the event of adverse weather, deliveries may be affected and we cannot guarantee all delivery timeframes.

Lost, damaged or missing items

Please contact us at info@uktoolsupply.com if there are any issues with your order.

Once your order has been despatched, you can:

• Inform us of missing/lost orders
• Advise us that an item arrived damaged and arrange a replacement (please also email a photo of your damaged / faulty item to info@uktoolsupply.com)
• Inform us of missing items from orders
• Inform us of a return

Returns policy

We do our best to make the returns process as quick and easy as possible.

To return your product, please email info@uktoolsupply.com and we will arrange the return with you.

Our policy lasts 30 days, so please contact us within 30 days of receiving your order.